Terms of Service

Last updated: 2026-06-18 · Effective: 2026-06-18 · Version: 2.2

These Terms of Service (“Terms”) govern your access to and use of the MindLotus mobile application and the website at zadio.bg/mindlotus/ (together, the “Service”), operated by ZADIO EOOD (“Company,” “we,” “us,” or “our”). By downloading, installing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms incorporate by reference our Privacy Policy. The legacy auxiliary documents (refund & withdrawal policy, copyright/DMCA takedown policy, imprint, content licence) have been folded into the present document and are reproduced as Sections below.

1. Definitions

• "App" — the MindLotus mobile application, features, content, updates, and related services.
• "Site" — the website at zadio.bg/mindlotus/.
• "Company" — ZADIO EOOD, EIK 201209745, VAT BG201209745.
• "Consumer" — any natural person acting for purposes outside their trade, business, craft, or profession (Directive 2011/83/EU; Bulgarian Consumer Protection Act, “CPA”).
• "Content" — audio files, soundscapes, tones, recordings, and other media provided within the App by the Company.
• "User Content" — audio files and media you supply from your own device or external sources.
• "Subscription" — a recurring paid plan (Awakened, Aligned, or Serene).
• "Free Trial" — the introductory period during which you may use the App at no charge.
• "Marketplace" — the in-app catalogue where individual items may be unlocked for a one-time fee.
• "Unlocked Content" — Marketplace items for which you have paid the applicable fee.
• "Digital Content" — data produced and supplied in digital form (Directive (EU) 2019/770; Bulgarian Digital Content Act, “DCA”).

2. Eligibility

You must be at least the applicable age of digital consent in your country: 14 years in Bulgaria (LPDP Art. 25в); between 13 and 16 in other EU/EEA Member States; 13 years in the United States (COPPA) where permitted. If you are under 18 you must have the permission of a parent or legal guardian. You represent that you have the legal capacity to enter into these Terms.

3. App access, subscriptions, billing & restoration

3.1 Subscription required

The App requires an active Subscription or an active Free Trial to function. Without one, all App features are unavailable.

3.2 Free Trial

New users receive a 14-day trial with full access to all features at the Serene tier level, at no cost and with no payment information required. The trial begins upon first use and is limited to one trial per user (enforced via a cross-device anchor — see Privacy Policy §2.1–2.2). If you install the App on additional devices, your existing trial or active Subscription is restored automatically on first launch; you may also trigger restoration manually via Settings → Restore subscription.

3.3 Subscription plans and prices

All prices are displayed in EUR and include Bulgarian VAT at the applicable statutory rate (currently 20%). Final prices charged by Google Play may differ slightly due to local currency conversion, local tax rules, and platform fees.

• Awakened — from €1.49 / month (VAT incl.): dual playback, MP3, per-player controls, 10 MB / track limit.
• Aligned — from €3.49 / month (VAT incl.): all Awakened features plus WAV / FLAC / AAC / OGG, folder playback, last-10 mixes history, 50 MB / track.
• Serene — from €5.49 / month (VAT incl.): all Aligned features plus unlimited file size, audio extraction from video, left/right ear routing, saved mixes, custom playlists, premium themes.

Prices displayed in the Google Play Store at the time of purchase are authoritative.

3.4 Billing, payment processing, and renewal

All payments for the App, Subscriptions, and in-app Marketplace purchases are processed exclusively by Google Play, which acts as the merchant of record for EU/EEA end-user purchases. Google Play manages payment processing, VAT collection (OSS/IOSS), recurring billing and renewals, billing disputes and chargebacks, and platform-level refund processing. Subscriptions renew automatically at the end of each billing period at the then-current price, unless cancelled at least 24 hours before the renewal date.

3.5 Upgrades, downgrades, and cancellation

Change your tier at any time through Google Play. Upgrades take effect immediately (prorated). Downgrades take effect at the start of the next billing cycle. Cancel any time through Google Play; you retain access until the end of the current paid period and no reason is required.

3.6 Refunds — handled by Google Play

All refund requests must be submitted to Google Play. Because all payments are collected by Google Play, we do not hold your money and cannot process refunds directly. Google Play handles both its own platform-level refund policy and — where applicable — reimbursements arising from your statutory consumer rights.

• Google Play app → Menu → Payments & subscriptions → Budget & order history → Request a refund;
• Web: play.google.com/store/account/orderhistory.

3.7 Restoration of purchases — you will never pay twice

Your purchases are tied to your Google account by Google Play. To spare you from re-paying after an uninstall/reinstall or device change, we maintain a permanent entitlement record (Firebase UID, list of unlocked item IDs, Google Play purchase tokens, last sync timestamp). Restoration is performed automatically through both Google Play (BillingClient.queryPurchasesAsync) and Firebase Firestore. You may request deletion of the Firebase record at any time (Privacy Policy §8.4). Deletion does not affect Google Play's own record of your purchases.

4. EU consumer rights — withdrawal, conformity & remedies

This Section applies to Consumers resident in the EU, the EEA, and the United Kingdom, supplementing (not overriding) any mandatory rights granted by the law of your country of residence. It folds in the entirety of our former Refund & Withdrawal Policy.

4.1 Right of withdrawal (14 days)

You have the right to withdraw from this contract within 14 days from the day of conclusion, without reason and without cost (other than those provided by law).

4.2 Exception for immediately-performed digital content

4.3 Free Trial and withdrawal

The Free Trial is free and does not give rise to a right of withdrawal from a paid contract. You may simply stop using the App any time during the trial.

4.4 How to withdraw

Where the right applies, exercise it by emailing an unambiguous written statement to app@zadio.bg or by using the model withdrawal form at the end of these Terms. Reimbursement, where due, will be made by Google Play through the same payment instrument used for the original transaction.

4.5 Conformity of digital content (Directive (EU) 2019/770 / Bulgarian DCA)

Digital content supplied as part of the App and Marketplace must conform to the contract. If a non-conformity becomes apparent within the statutory liability period (2 years), you are entitled to remedies in the following order: (i) bringing the digital content into conformity; (ii) a proportionate reduction of the price; (iii) termination of the contract and reimbursement, where the non-conformity is not minor. Contact app@zadio.bg describing the issue, your device model, the App version, and steps to reproduce. We aim to respond within 5 business days and to provide a remedy within 30 days, save for technical reasons beyond our control.

4.6 No price-discrimination

Pursuant to Regulation (EU) 2018/302 we do not discriminate access to the App on the basis of nationality or place of residence within the EU/EEA, save where prevented by Google Play platform settings or by mandatory third-party law.

5. Marketplace and content licence

This Section folds in the entirety of our former Content Licence document.

5.1 Marketplace items

The Marketplace inside the App offers individual items (audio packs, soundscapes, guided sessions) that may be unlocked one-time. Each unlocked item is added to your library and is restorable as described in §3.7.

5.2 Licence grant

Subject to your timely payment and to these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Content within the App on devices you own or control, for personal, non-commercial use only.

5.3 Restrictions

You may NOT: (a) extract, copy, redistribute, broadcast, stream, sell, rent, sublicense, or publicly perform the Content; (b) modify, translate, decompile, reverse-engineer, or create derivative works of the Content beyond what is permitted by mandatory law; (c) circumvent any technical protection measure; (d) use the Content to train any machine-learning model; (e) use the Content in commercial productions, advertising, podcasts, films, or services. The licence terminates automatically if you breach any restriction.

5.4 Reservation of rights

All rights not expressly granted are reserved. The Content is licensed, not sold. The Company and its licensors retain all intellectual property rights in the Content.

6. User content

You retain ownership of all User Content. You represent and warrant that you have the rights to use any User Content within the App and that doing so does not infringe any third-party right (copyright, trademark, privacy, publicity, or otherwise). User Content remains on your device — we do not upload, host, or process the substance of your audio files. You are solely responsible for the lawful use of your User Content.

7. Intellectual property & trademarks

© 2026 ZADIO EOOD. All rights reserved. “MindLotus”, the MindLotus logo, and “Zadio” are trademarks of ZADIO EOOD. Third-party trademarks belong to their respective owners. You may use the MindLotus name and logo solely to refer to the App under fair-use principles. For commercial use, request authorisation at app@zadio.bg.

8. Acceptable use

• No reverse engineering except where permitted by mandatory law (Directive 2009/24/EC Art. 6).
• No automated scraping, abuse, or disruption of the Service.
• No unlawful, infringing, or harmful use, including the upload or import of content for which you do not hold rights.
• No use to harass, defame, threaten, or harm others.
• No use for medical or mental-health diagnosis, treatment, or therapy. The App is not a medical device.
• Comply with all applicable laws (Bulgarian, EU, the country of your habitual residence, and the country of use).

9. Third-party services

The Service relies on Google Play (distribution and billing) and Google Firebase (Authentication, Firestore, Cloud Storage, Cloud Messaging, Remote Config, Crashlytics, opt-in Analytics). Third-party services are subject to their own terms; we are not responsible for their acts or omissions.

10. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind, express or implied. We disclaim all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment, save for those warranties that cannot be disclaimed under mandatory consumer law (in particular Directive (EU) 2019/770 and Bulgarian DCA, see §4.5).

11. Limitation of liability

To the maximum extent permitted by law, in no event will the Company be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, or business opportunities, even if advised of the possibility. The Company's aggregate liability for direct damages arising out of or in connection with the Service shall not exceed the amount you paid to Google Play for the Service in the 12 months preceding the event giving rise to liability, save for liability that cannot be limited under mandatory law (e.g., gross negligence, wilful misconduct, personal injury, or non-waivable consumer rights).

12. Indemnification

You agree to indemnify and hold harmless the Company, its directors, employees, and agents, from and against any claim, loss, damage, liability, or expense (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your User Content, or your unlawful use of the Service. This Section does not apply to Consumers to the extent it would conflict with mandatory consumer law.

13. Termination

You may stop using the Service at any time and uninstall the App. We may suspend or terminate your access to the Service for breach of these Terms, for legal or security reasons, or where required by Google Play. We will give reasonable notice where feasible. Upon termination, the licence granted in §5.2 ceases; provisions intended to survive termination (intellectual property, indemnification, limitation of liability, governing law) continue in force.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date and version number, and where appropriate notifying you through the App. For Consumers, material changes will not apply retroactively to ongoing Subscriptions without your acceptance, save where required by mandatory law.

15. Governing law & exclusive jurisdiction (Ruse, Bulgaria)

15.1 Governing law

These Terms are governed by, and construed in accordance with, the substantive law of the Republic of Bulgaria, without regard to conflict-of-law rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. The choice of Bulgarian law does not deprive a Consumer of the protection afforded by the mandatory law of their country of habitual residence (Article 6(2) of Regulation (EC) 593/2008, Rome I).

15.2 EU Online Dispute Resolution

EU Consumers may use the European Commission's ODR platform: ec.europa.eu/consumers/odr. Our ODR contact: app@zadio.bg.

15.3 Bulgarian conciliation

For consumer disputes in Bulgaria, free conciliation commissions are organised by the Commission for Consumer Protection: www.kzp.bg.

16. Severability, assignment, force majeure, entire agreement

Severability. If any provision is held unenforceable, it shall be modified to the minimum extent necessary to make it enforceable; the remainder of the Terms remains in full force.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, subject to consumer protections.

Force majeure. Neither party is liable for any failure or delay caused by events beyond reasonable control, including natural disasters, war, civil unrest, government action, internet or hosting outages, or labour disputes.

Entire agreement. These Terms (with the Privacy Policy) constitute the entire agreement between you and the Company regarding the Service and supersede any prior or contemporaneous agreements on the subject.

17. Copyright & takedown procedure (DMCA / EU)

This Section folds in the entirety of our former Copyright & DMCA policy. We respect intellectual property and require our users to do the same.

17.1 Designated agent

Notices of claimed infringement under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) and equivalent EU notices under Article 14 of Regulation (EU) 2022/2065 (DSA) and Article 5 of Directive 2000/31/EC (E-Commerce Directive) should be sent to:

17.2 Notice elements (DMCA §512(c)(3))

1. physical or electronic signature of the rights-holder or their authorised agent;
2. identification of the copyrighted work claimed to be infringed;
3. identification of the allegedly infringing material and information sufficient to permit us to locate it;
4. your contact information (name, address, telephone, email);
5. a statement that you have a good-faith belief that the use is not authorised;
6. a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorised to act.

17.3 Counter-notice

If your User Content has been removed and you believe in good faith that the removal was a mistake or misidentification, you may submit a counter-notice with the elements set out in 17 U.S.C. § 512(g)(3). We will forward the counter-notice to the original complainant; if no court action is filed within 10–14 business days, we may restore the material at our discretion.

17.4 Repeat-infringer policy

We will terminate, in appropriate circumstances, the access of users who are repeat infringers.

17.5 Trusted-flagger and statement-of-reasons (DSA)

For EU notices we comply with the obligations of the Digital Services Act, including providing a clear statement of reasons to affected users where content is restricted in response to a notice.

18. Imprint / Legal notice

This Section folds in the entirety of our former Imprint document and provides the trader-identification information required by Article 5 of Directive 2000/31/EC (E-Commerce Directive), Article 4 of the Bulgarian E-Commerce Act, Article 22 of the Bulgarian CPA, Regulation (EU) 2022/2065 (DSA) for the designation of a point of contact, and Article 13 GDPR for the identity of the data controller.

18.1 The trader

18.2 Operational contact

Customer support, privacy requests, and legal correspondence: app@zadio.bg. Hours: Monday–Friday, 09:00–18:00 EET/EEST (Sofia time), excluding Bulgarian public holidays. Target response times: consumer enquiries within 3 business days; statutory requests within the deadlines set by applicable law.

18.3 Regulatory authorities

• Registry Agency (Агенция по вписванията) — www.registryagency.bg
• National Revenue Agency (Национална агенция за приходите) — nra.bg
• Commission for Personal Data Protection (КЗЛД / CPDP) — www.cpdp.bg
• Commission for Consumer Protection (КЗП / CCP) — www.kzp.bg
• Ministry of Culture — IP enforcement and copyright matters

19. Contact

ZADIO EOOD · EIK 201209745 · VAT BG201209745 · DUNS 503679175
Registered seat: Ploshtad Han Kubrat 1, 7000 Ruse, Bulgaria
Email: app@zadio.bg · Phone: +359 879 655 188
Website: https://zadio.bg/mindlotus/
EU ODR platform: ec.europa.eu/consumers/odr

Annex A — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract — where the right of withdrawal applies; see §4.)

To: ZADIO EOOD
    Ploshtad Han Kubrat 1, 7000 Ruse, Bulgaria
    Email: app@zadio.bg

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract
of sale of the following goods (*) / for the supply of the following service (*):

  ____________________________________________________________________

Ordered on (*) / received on (*):  ___________________________________
Name of consumer(s):                ___________________________________
Address of consumer(s):             ___________________________________
Signature of consumer(s) (only if this form is notified on paper):
                                    ___________________________________
Date:                               ___________________________________

(*) Delete as appropriate.