Support

We read every message. Most questions are answered below; if yours isn't, email us.

Contact

Replies typically within two business days. Include your device model and Android version so we can reproduce the issue.

Troubleshooting

The app doesn't open / crashes on launch

Restart the device. If that doesn't help, uninstall and reinstall from Google Play. Your purchases are restored automatically when you sign in to the same Google account.

I was charged but I don't have access

Open the app, sign in to the same Google account that made the purchase. Restoration is automatic. If it doesn't restore within a minute, email us with your purchase order ID.

I want a refund

Refunds for the first 48 hours are handled directly by Google Play. Beyond 48 hours, EU users have a 14-day right of withdrawal subject to limitations - see terms Â§ 4.

I want my data deleted

Email us from the address tied to your account. We will delete the data within 30 days as required by GDPR Art. 17.

FAQ

Which Android versions are supported?

Vireks+ requires Android 14 (API level 34) or newer. The Android 14 minimum is a hard requirement: it is the first Android release with the partial-capture Stop API that lets Vireks+ end a screen recording without briefly bringing the app to the foreground. On Android 13 and earlier the Stop gesture would produce a black tail frame in every video, so we chose to support Android 14+ cleanly rather than ship a degraded experience on older devices.

Is there an iOS version?

Not today. Vireks+ is Android-only. iOS's screen-recording APIs (ReplayKit) work very differently from Android's MediaProjection, so an iOS port would be a separate product rather than a straight recompile. If we ship one it will be announced on zadio.bg.

Where do my recordings go?

Every recording is saved to DCIM/vireks+/ on your device as a standard MP4. The Photos, Files, and Gallery apps pick the files up automatically. Sessions that produce multiple artefacts (video + time-lapse + stills) are grouped into per-session sub-folders so related outputs stay together.

Why does the app not need INTERNET permission?

Because Vireks+ never sends anything anywhere. The <uses-permission android:name="android.permission.INTERNET"/> line is absent from the Android manifest, which means Android will refuse any attempted network I/O from the app. You can verify this yourself with aapt dump permissions com.zadio.vireks.plus after downloading the APK from Google Play.

The app I record shows only black frames — is Vireks+ broken?

No. When an app declares FLAG_SECURE on its windows (banking apps, Netflix, Disney+, password managers, certain camera surfaces), Android blackens the frames at the operating-system level for every screen recorder. No third-party app can bypass this and Vireks+ does not try to. If the whole screen renders black it means the foreground app has requested the protection.